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    FAQs

    Q. How do I order?

    A. Ordering is easy. Having identified the product you wish to purchase, either request a 'Quick Quote' for the product and complete the online form with your details (please don't forget to include your name, email address, telephone number and the product quantity required). Alternatively, select 'Add To Quote List' and continue browsing for more products. When you are ready to order, click on the 'Quote List' button at the top right of the screen and complete the online form with your details. You will also be able to adjust the product quantity(s) required in the Quote List.

    Once you have sent your Quick Quote or Quote List enquiry to us, we will contact you with the relevant prices. If your organisation requires you to provide a purchase order it is your responsibility to provide this before the order is processed. Only persons authorised to place orders should do so.

    Every item we quote is all inclusive (excluding VAT). The price you see in your personalised quote is what you pay. Be careful when comparing our prices as we include costs that other promotional companies add on as extras!

    Please Note: All the prices featured here on the website should be used for guidance purposes only, as they do not include additional charges for setup, delivery, etc.

    If you require help or expert advice at any time, please start a Web Chat by clicking the button on the right-hand side of the screen, or call the Premier Sales Team on 01376 574670. We are open from 9am to 5.30pm (Monday to Thursday), 9am to 5pm (Friday).

    Q. What is screen printing?

    A. Screen printing: The most common method of personalising our product ranges. Each colour of your design is put onto an individual screen, ie a screen for each colour in your design. A screen is a frame with a precision woven mesh stretched over it drum tight. The screen is coated with a photo-sensitive emulsion and your image is burned onto it with an ultra violet light. Screen printing inks are then placed into the frame and the ink is pushed through the burned image with a squeege to replicate the design onto the product of your choice.

    Q. What is engraving?

    A. This type of marking process is produced by using a diamond type tool to mark/etch into the material to reproduce your design. This leaves a permanent design on the product.

    Q. What is foil blocking?

    A. Foil blocking is referred to by many names: A few are embossing, gold blocking, blocking etc. The print method is a combination of heat and pressure applied via a block or die onto a coloured foil, this is stamped on to the product. This method of printing is used on leather goods, diaries etc. It is not usually suitable for multicolour printing or designs with very fine detail.

    Q. What is laser engraving?

    A. Laser engraving can be used to decorate many substrates, but is mainly used on metals. It leaves a black/dark grey image on metal surfaces. The process is that of the laser printing dots, very similar to the way your paper printer prints. With the ability to print highly detailed graphic images. The finished product is a quality marking that captures good detail of the image you want reproduced.

    Q. What is embroidery?

    A. Embroidery is a method of stitching a design/logo onto clothing etc. Almost exclusively produced on computer controlled embroidery machines. Firstly your design is “digitized” onto a computer disk or CD. This process converts your design into the relevant software language for the machine used and this then controls the stitching of the design and the colours onto the garment.

    Q. What is print position?

    A. Please indicate if you have a preferred position that you would like the item marked. For example a folder you may want to have it printed bottom right hand corner or centered. If you have a preference please indicate or leave blank and we will print it in the most suitable position for your product and your design.